General Terms and Conditions of Sale - VIP Packages

  1. Barring express consent in writing to deviate therefrom, these general terms and conditions apply to all contractual relationships between, on the one hand, the private limited liability company (“besloten vennootschap met beperkte aansprakelijkheid”, abbreviated into “BVBA”) The Oval Office (VAT BE 0474.137.582 - Mechelsesteenweg 271 bus 10, 2018 Antwerp), hereinafter referred to as ‘TOO’, and, on the other hand, the legal entity which has solicited the services and products of TOO, hereinafter referred to as the 'Customer'.

  2. The VIP Package consists of access to the ‘Lights on Van Eyck’ show and catering. Our prices are always quoted excl. VAT. VAT and any other taxes are always borne by the Customer.

  3. When confirming the order, the Customer declares that it has taken note of and accepts these general terms and conditions of sale, which form an integral part of the agreement between the parties. Application of these general terms and conditions of sale constitutes a determining condition for consent for TOO.

  4. The person who places the order is deemed to be the Customer and to be responsible for the order placed.

  5. After receiving the order, TOO sends a confirmation email to the Customer's address, summarising the content of the order placed by the purchaser. After this, the purchase is considered final and the Customer declares that it is aware of the content, timing and process and all other practical and substantive aspects of the VIP Package. Orders placed cannot be changed, exchanged or cancelled unless approved by TOO in writing

  6. Invoices are payable into the TOO account (IBAN BE47 4334 1650 4180), without any discount and the invoice number must be provided. Complaints regarding invoicing must be sent to TOO by registered letter within a period of five business days of the invoice date or they will be null and void. Complaints regarding a VIP Package must be sent to TOO by registered letter within a period of five business days of the service in question or they will be null and void. Complaints do not, however, suspend the payment obligations of the Customer with regard to other services.

  7. In the event of failure to pay the invoice within 20 business days of the invoice date, interest on arrears will be payable, by operation of law (“ipso iure”) and without prior notice of default, at a rate of 8% per annum, plus payment of contractual and fixed compensation of up to 15% of the invoice amount and with a minimum of €250.00. TOO reserves the right to cancel the order if the payment term is not respected.

  8. Changes to the program or cancellation: TOO reserves the right to change the VIP Packages. In the event of a change, TOO will inform the Customer of this in advance with the option of cancelling free of charge if any proposed alternative is not accepted. Any other costs incurred by the Customer in connection with the event will under no circumstances be reimbursed by TOO. The Customer concerned will be contacted by TOO regarding the procedure to be followed.

  9. If TOO is unable to perform the contract due to a case of force majeure, even if the case of force majeure does not lead to permanent and/or absolute impossibility of performance, TOO has the right to cancel the contract by simple letter to the Customer and setting out the reason why the contract cannot be performed. TOO will not owe any compensation to the Customer in this case. Amongst other things, the following situations are considered to be as cases of force majeure: environmental conditions, strike or lock-out, government regulation, fire, terror, flood, seizure, embargo, lack of means of transport, restrictions on energy consumption, machine malfunctions, traffic problems, etc. irrespective of whether the case of force majeure occurs at TOO or at one of its suppliers.

  10. These general terms and conditions of sale govern all aspects of the contractual relationship between TOO and the Customer, to the exclusion of the Customer's terms and conditions. TOO has the right to change the content of the general terms and conditions of sale at any time and without prior written permission. The changes apply from the time they are published on the website, unless otherwise agreed.

  11. Should certain provisions of these general terms and conditions be held to be null and void, the parties undertake to replace the void or unenforceable clause with the most appropriate clause in order to achieve the common intention of the parties.

  12. Privacy: The personal information that the Customer provides to TOO may be used to manage the relationship between TOO and the Customer. TOO also uses this data to process the purchases correctly. TOO may also use the information provided for marketing purposes, to send promotional material or notifications regarding services provided by TOO and informational newsletters with tips that TOO believes may be of interest to the Customer. The Customer can at any time request TOO to stop sending communications, emails or other correspondence. This can be done by simply contacting the office via email at info@theovaloffice.be and no reasons need be provided.

  13. Any dispute that falls under the application of these terms and conditions will be settled in accordance with Belgian law. All disputes arising out of this agreement will be settled exclusively by the courts of the Antwerp judicial district, Antwerp division.